The challenge
Multi-store retail is unforgiving: if the point of sale or the internet goes down in one store, that store stops trading. Vapeys needed every location, plus the wholesale operation, to have reliable connectivity, secure devices, working POS and someone to call who would fix things fast, without the cost of an internal IT team.
What we did
We took on the whole environment as a managed service:
- Standardised store setup for networks, POS devices and peripherals, so every new store opens the same way
- Monitoring of every site and device, so an outage is known before the store manager calls
- Microsoft 365 for staff communication and head office, with security policies that suit a high-turnover retail workforce
- A single helpdesk for every store, with remote fixes first and on-site visits coordinated nationally
- Onboarding and offboarding processes that keep accounts and devices under control as staff change
The results
Stores keep trading. New locations open on a repeatable template, head office has one number to call and one monthly bill, and the business has grown its footprint without growing an IT department. We have been their managed IT provider since 2021.