For businesses that already have IT staff
If you employ an IT person or a small team, a full outsource is the wrong answer. What they usually need is depth: someone to escalate the gnarly Microsoft 365 problem to, cover when they are on leave, enterprise-grade monitoring and patching tools they could never justify alone, and a partner to carry projects so they can keep the day job running.
That is co-managed IT. We plug into your team rather than replacing it.
How we split the work
Every arrangement is written down so nobody is guessing who owns what. Typical splits look like:
| Your team | Reboot |
|---|---|
| Day-to-day helpdesk and user requests | After-hours and holiday cover |
| New starters, onboarding, local hardware | Monitoring, patching and security tooling |
| Knowing the business and its people | Escalation for servers, networking, Microsoft 365 and security |
| Priorities and budget | Project delivery: migrations, Intune rollouts, phone systems |
What you get
- Our RMM and security stack deployed across your fleet, with your team given full access
- A named escalation engineer and a response time in writing
- Documentation of your environment that your team keeps and owns
- Licensing through our Microsoft CSP partnership, with licence reviews so you stop paying for seats nobody uses
- Project capacity when you need it, quoted per project
Why it works
Internal IT people know the business. We know the tooling and have seen the problem before. Together the business gets better coverage than either could give alone, and your IT person gets to take a holiday.
Frequently asked questions
Will you try to replace our IT person?
No. Co-managed only works if your internal team is secure and empowered. We document everything, share our tools and make them look good.
Can we start small?
Yes. Many clients begin with monitoring and after-hours cover, then add escalation and projects once we have worked together for a while.
Do you work with internal teams outside Waikato?
Co-managed arrangements are mostly remote, so we support internal teams anywhere in New Zealand and Australia.