Support: Hand Cricket Online

How to play, playing a friend online with a game code, your record, troubleshooting and how to reach us.

Need help? Check the answers below. If your question isn't covered, email us at [email protected] and we'll get back to you within 2 business days.

How to play

  1. Set up the match. Choose overs per innings (1, 2, 5, 10 or no limit) and wickets per innings (1, 2, 3 or 5).
  2. Toss. Call odd or even, then both players throw a number from 0 to 6. If the total matches your call, you win the toss.
  3. Bat or bowl. The toss winner chooses.
  4. Batting. Throw a number different from the bowler's to score that many runs. Throw the same number and you lose a wicket. 0 is a dot ball.
  5. Bowling. Match the batter's number to take a wicket.
  6. Winning. An innings ends when its wickets or overs run out. The second side wins as soon as it passes the target. Otherwise, the higher score wins. Equal scores are a tie.

Playing with a friend

How do I start an online game?

Open the Online tab and choose a player name. Then tap Create game, pick the overs and wickets, and send the 6-digit code to your friend.

How does my friend join?

They open the Online tab, enter their own player name, type your code under Join a game, and tap Join game.

It says "No game found with that code."

Check all six digits. Codes stop working if the host cancels the game, and after a day without play.

It says "That game already has two players."

Each game is for two players only. Ask your friend to create a new game.

Can my opponent see my number before they throw?

No. Each throw stays hidden until both players have thrown.

My friend stopped playing. What happens?

If your opponent hasn't been active for about 45 seconds, you'll see a message saying they seem to have left. You can End game and take the win, or Keep waiting.

What if I leave a match?

Leaving a match in progress counts as a loss, and your opponent wins.

How does a rematch work?

After a match, tap Rematch. Your opponent gets a pop-up to Accept or Decline. If they accept, a new match starts with the same overs and wickets.

Do I need an account?

No. There's no sign-up or login. The app creates an anonymous player ID on your device automatically.

Your record

Where are my stats stored?

On your device only. They aren't shared between phones and aren't backed up by us.

I reinstalled the app and my record is gone.

Your record is stored on the device, so deleting the app removes it. Unfortunately we can't recover it.

How do I reset my record?

Open the Record tab, scroll to the bottom and tap Clear record.

Troubleshooting

Online games won't connect.

Check your internet connection, then close and reopen the app. Playing against the computer works without internet.

The game seems stuck waiting for my opponent.

Make sure you're both still on the match screen. If your opponent has closed the app, you'll be offered the option to end the game after about 45 seconds.

Privacy

See the Hand Cricket Online privacy policy. To ask us to delete your online game data, email [email protected].

Contact us

Email: [email protected]

Please include your device model, iOS version and, for online issues, the game code. Hand Cricket Online is made by Reboot Enterprise Limited, Hamilton, New Zealand.

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